- Before you return a Zilver Jewellery product, please take a moment to understand how our products are made. All our products are handcrafted ,each product designed in a unique way and slightly different from each other.All of them are made in 92.5 sterling silver and cubic zirconia which are semi precious stones. All products are hypoallergic. All our products go through a stringent quality check before shipping.
1. Return/Exchange should be initiated within 07 days of order delivery.
2. The Authenticity certificate to be enclosed along with the product
3. The product should be unused and in an undamaged condition.
4. The item needs to be returned along with the original packaging.
5. However no Products will be accepted by the Zilver if (a) the Products have been damaged by the User (b) if there is a change in the quality, quantity or other
characteristics of the Product (c) if as per the Seller the product returned is not the Product that was delivered
6. We cannot be responsible for damage caused by misuse or mistreatment of jewelry. Jewelry is delicate and should be treated as such
7. Customer has to borne the shipment charges to send the product back to Zilver by using any courier service.The handling,condition and delivery time taken by courier company is not the responsibility of Zilver.
8. Refund is usually made within 15 - 21 working days. Refund will be made only after receiving the products in hand.
9. The money would be refunded to customer’s bank account.Kindly fill the bank
details below and submit.
10. Refund process will be started only after receiving the products in hand in a proper condition as mentioned above