- Before you return a Zilver Jewellery product, please take a moment to understand how our products are made. All our products are designed and handcrafted in a unique way by our skillful Karigars.All of them are made in 92.5 sterling silver,cubic zirconia and colour stones .All products are hypoallergic. All our products go through a stringent quality check before shipping.
1. Return/Exchange should be initiated within 07 days of order delivery.
2. The product needs to be returned along with original packaging, authenticity certificate and invoice.
3. The product should be unused and in an undamaged condition.
4. Products will not be accepted by the Zilver if (a) the Products have been damaged by the User (b) if there is a change in the quality, quantity or other
characteristics of the Product (c) if as per the Seller the product returned is not the Product that was delivered.
5. We are not responsible for damage caused by misuse or mistreatment of jewellry. Jewellry is delicate and should be treated as such.
6. Refund will be made within 15-20 working days after receiving the product in hand.